Privacy
Policy.

We collect information you provide directly to us, as well as certain information collected automatically.

2.1 Information You Provide

We also collect messages sent to customer support, feedback, reviews, and survey responses.

2.2 Information Collected Automatically

When you use our Services, we may automatically collect:

• IP address and device type
• Browser information and operating system
• Usage activity and interaction logs
• Timestamp data and referral URLs

For digital countdown experiences, we additionally log countdown activation timestamps, voucher reveal timestamps, access IP addresses, and device metadata. This information is used for fraud prevention, chargeback protection, dispute resolution, and system security.

We use the information we collect to:

• Process and fulfill physical and digital gifting orders
• Deliver scheduled countdown experiences
• Send confirmation and reminder notifications
• Process recurring subscriptions
• Communicate with you about your account and orders
• Improve our Services and develop new features
• Detect and prevent fraud, abuse, or chargeback misuse
• Monitor suspicious or high-risk transactions
• Comply with legal obligations
• Resolve disputes and enforce our Terms

Where required, we process your information based on consent, contractual necessity, legal obligation, or legitimate business interest.

We may share your information only as necessary for operational purposes.

4.1 Service Providers

Third-party vendors who assist in payment processing, email delivery, hosting and infrastructure, analytics, and fraud detection.

4.2 Gift & Voucher Partners

For digital vouchers or physical gifts, we may share recipient information necessary for fulfillment with partner vendors. Partner vendors are contractually required to use information solely for fulfillment purposes.

4.3 Legal & Regulatory Requirements

We may disclose information when required by law, subpoena, regulatory request, or to protect our legal rights.

4.4 Business Transfers

In the event of merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.

We implement appropriate technical and organizational safeguards, including:

• Encryption of sensitive data
• Secure server infrastructure
• Access control restrictions
• Payment tokenization through third-party processors
• Monitoring for suspicious activity

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

To protect our platform from fraud and abuse, we may:

• Log device fingerprints
• Store IP activity logs
• Monitor abnormal purchasing patterns
• Retain transaction metadata
• Share limited transaction evidence with payment processors in dispute cases

This information is used strictly for fraud prevention and legal protection.

Depending on your location and applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Request data portability
• Withdraw consent where processing is based on consent
• Opt out of marketing communications

To exercise these rights, contact us using the information below. We may request identity verification before fulfilling requests.

We use cookies and similar technologies to:

• Enable core functionality
• Remember login sessions
• Analyze traffic patterns
• Improve user experience
• Detect fraud

You may disable cookies in your browser settings, but some features of our Services may not function properly.

We retain personal information only as long as necessary to:

• Fulfill contractual obligations
• Provide ongoing Services
• Resolve disputes
• Comply with legal requirements
• Defend against fraud or chargeback claims

Transaction and fraud-prevention records may be retained for extended periods as required by payment processors and applicable laws.

Your information may be processed and stored in countries outside your jurisdiction where our service providers operate.

By using our Services, you consent to such transfers in accordance with applicable data protection laws.

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected, we will delete it promptly.

Our Services may contain links to third-party websites or vendor platforms. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

We may update this Privacy Policy periodically. We will notify users of material changes by updating the "Last updated" date and posting the revised policy on our platform.

Continued use of our Services after updates constitutes acceptance.